Influencing with Integrity

by Genie Z. Laborde

Management Skills for Communication and Negotiation

"Influencing other people is an integral part of life. Specifically, it exists in all communication between people. This process of communicating and influencing is complicated by the fact that the words and phrases we use can have as many definitions as there are people in the interaction.

Given our individual experiences and assumptions about the world, we ascribe vastly different meanings to the behaviors, symbols, and events around us. In this sense, we each speak a separate language. And until we can translate the meaning of one person's word into the language of another, we are vulnerable to the well-known snafus of miscommunication and misunderstanding.

Advanced as well as basic concepts and techniques are presented here. Used with regard for other people and their desired outcomes - in a word, with integrity - the mastery of these management tactics will increase your ability to communicate, negotiate, and maximize your verbal and nonverbal impact. Simultaneously, your newly acquired insights minimize any vulnerability to being manipulated."